You missed the sale for a show coming to your area and, to be honest, you’re bummed. You look around the classifieds for tickets, but everything seems scammy or price inflated.
Your heart wants what it wants, though.
You do a search again, and you discover that tickets are available on a site called StubHub, and you’re cautiously optimistic. But is Stubhub legit?
Can Stubhub Be Trusted?
StubHub is owned by eBay, and like eBay, StubHub doesn’t offer new things. Rather, it’s a meeting place for people who want to sell tickets they’ve already purchased for concerts, sporting events, and other types of live entertainment. The website doesn’t own any of the tickets offered; instead, everything is exchanged third party, i.e., between you and another private person.
According to the Better Business Bureau, StubHub has been in business for nearly 18 years. It opened the account in 2002 and has been in operation continuously since that time.
They were the first ticket broker to guarantee the authenticity of tickets offered for sale. Their policies, called FanProtect, set them apart in their early years of operation. Before that, ticket exchanges were a bit of the wild west, with crossing your fingers and hoping that the person on the other end was a stand-up guy.
They have a lot of complaints on the Better Business Bureau website, over 500 to be exact. This might seem like an enormous number, but you have to keep two things in mind. First, they’ve been in business for nearly 20 years and sell on average about one ticket every second. With 10 million visitors every month, those 500 or so complaints on BBB don’t seem so outrageous.
Second, people are more likely to leave a negative review rather than a positive one. StubHub takes many precautions to prevent ticket fraud and guarantees that they will replace your ticket or refund your money if you find yourself the victim of a scam.
How Safe is StubHub?
So how safe is it to buy from StubHub? You’re basically at the mercy of an unknown seller who could be a good person or a complete jerk.
StubHub has many precautions in place for its buyers. There are limitations on what sellers can offer on the site meant to ease the headache of buying tickets third party.
To protect buyers, there are certain things that StubHub doesn’t allow on the site. Sellers cannot sell non-event tickets unless it is an add-on to the event ticket itself. They cannot sell nonconsecutive seats unless those seats are piggy-backed (directly in front or behind.) Parking access is sold as a clearly labeled ticket.
Sellers cannot sell speculative tickets. If sellers don’t have the promised ticket in hand before listing, they can incur penalties or be banned from selling altogether.
They also have to list clearly the delivery window and then deliver during that time frame. It won’t do you any good to buy a ticket if it gets delivered after the show happens. Sellers who do this will also incur penalties or be banned.
StubHub has a user agreement that everyone signs, and sellers in violation of that user agreement are subject to investigations. They are required to comply with all parts of the investigation, and StubHub appears to take these seriously.
StubHub mentions that sellers must comply with both what is in the contractual agreement, and also the “spirit” of the agreement. This means that sellers who purposefully use a technical loophole are still subject to the same investigations and consequences if they are found to be in violation of the “spirit” of the agreement.
Is the StubHub Site Reliable?
The website itself is easy to use and simple to navigate. You need to be sure that you have the right city and the right time for your event because there is no window to return tickets if you’ve made a mistake.
Some complain that this is difficult, but a quick double check should alleviate any issues. Most of the fraudulent ticket items on the StubHub website come from mistakes individual sellers make.
The majority of StubHub’s tickets come from ticket brokers, about 75% worth, and this means that most of the tickets originate from people whose jobs depend on getting the tickets right. This is good news for you.
It has all in one pricing, which is good because you aren’t surprised by the fees tacked onto the end as you are completing your cart. The bad news is that you might not realize how much the fees are until you’re done.
You have several options for receiving tickets, including printing directly, mail, and will call. It’s free to list tickets, and the commission for sold tickets is 15%.
You can search for tickets in a variety of ways, and when you find the tickets you need, you can view the seating placement and see exactly how much that seat is.
They offer website security from TRUSTe. This makes putting in your credit card details and private information a little less worrisome.
As with anything online, there’s a risk to StubHub, but the website has taken more than enough precaution to make sure that your experience buying someone’s unneeded tickets is easy and secure.
The next time you miss a ticket sale, or you discover that you won’t be able to make an event and need to resell your tickets, StubHub is a reliable platform to do so.
What do you think; is StubHub Legit? What’s your experience with StubHub? Did it make attending your dream event easier? Let us know in the comments.